I see this mistake when it comes to experience:

Mixing intuition & feeling, and you struggle as a customer

Businesses don’t distinguish between customer experience and user experience.

Would you tell a brand you like to:

Start differentiating between two types of experience.

And email them this:

1. Customer experience isn’t ease of use or completing a task.

2. User experience isn’t about personalization or getting support.

3. User experience is about designing a product or service that DOESN”T MAKE ME THINK about how to use it to achieve my goal.

4. Customer experience is about MAKING ME FEEL something —the emotional aftermath of using your product or service. It leaves a mark, fulfills an inner feeling, and makes me say, "This brand gets me."

We forget that life is just a series of experiences.

Maybe that’s all that really matters.

P.S Would you educate a brand you believe is worth saving?

P.S.S I'm building a business strategy tool that uses real-time trends to help companies like yours discover new opportunities and stay ahead—based on your industry, size, and region.
It also provides a clear roadmap, required resources, and actionable steps.
Interested? Just reply or reach out.

Thanks for reading,

Ahmed